Engels | 15-10-2020 | 120 pages
9789401807012
Paperback / softback
€ 25,02
Toevoegen aan winkelwagenBestelbaar
The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services.
This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.
EAN : | 9789401807012 |
Uitgever : | Van Haren Publishing |
Publicatiedatum : | 15-10-2020 |
Formaat : | Paperback / softback |
Taal : | Engels |
Hoogte : | 240 mm |
Breedte : | 170 mm |
Dikte : | 5 mm |
Gewicht : | 210 gr |
Voorraad : | Bestelbaar |
Aantal bladzijden : | 120 |
Reeks : | Best practice |